It is a strict policy of Ray White Whyalla & Port Augusta that all maintenance requests are presented in writing before they can be acted upon. When completing a maintenance request form, firstly, differentiate between general maintenance and emergency maintenance.
PLEASE NOTE: Any costs incurred as a result of Tenant (or their guest) misuse, abuse or negligence may be at the expense of the Tenant. Please also consider the below troubleshooting tips prior to lodging a request.
Complete the online maintenance form, your request will be passed onto our property management team to action.
Emergency maintenance includes:
A burst water service or a serious water service leak
A blocked or broken toilet (provided it’s the only usable toilet at the property)
A serious roof leak
A gas leak
A dangerous electrical fault
Flooding or serious flood damage
Serious storm, fire or impact damage
A failure or breakdown of the gas, electricity or water supply to the property
A fault of damage that makes the property unsafe or insecure
A fault or damage likely to injure a person, damage property
All other repairs are considered general maintenance and must be notified to Ray White in writing. Sometimes the issue can be resolved without the need of a maintenance request as follows:
Plumbing Leaks
Water leaks most commonly occur in wet areas such as bathrooms, kitchens and laundries, and can affect adjoining rooms. Regularly checking water leakage is recommended. If the carpet or floor is wet, clean the area and dry it thoroughly and check it again shortly after. If the problem persists, lodge a Maintenance Request with Ray White.
If you have a severe water leak, locate the water meter (often located at the front of the property) and turn it off until a plumber attends to the property.
Toilet Leaks
Mop the wet area and turn off the tap between uses until the contractor arrives to fix the problem.
Swimming Pool
The Tenant is generally responsible for the everyday maintenance such as clearing leaves from the pool and may be responsible for more regular maintenance (as outlined in the General Tenancy Agreement).
Maintaining the water level is essential to ensure water flow through the skimmer boxes. Failure to top up water could result in considerable expense to the Tenant
No animals should be allowed in the pool as this creates chemical imbalance and can result in fur going through the filtration system
Regularly check the pump for leaks or strange sounds which may mean the motor requires attention
Vacuum regularly to keep the pool clear of debris and leaves
Electricity Supply
Check if neighbouring properties have also lost power, and contact SA Power Networks on 13 12 61 for further information.
Ensure all the correct switches are on (e.g. wall switch for ovens). Check the fuse box to ensure the power is on and the safety switch has not been tripped. If so, reset the safety switch. If the problem persists, unplug all appliances from power points and reset the safety switch again. Plug in each appliance one at a time until the faulty appliance is located. If unable to locate a faulty appliance and the problem persists, lodge a Maintenance Request with Ray White.
Faulty light/fan/power switches – do not try and fix yourself – contact the agency as soon as possible.
Water Eruption
Pooling or bubbling water on the ground requires urgent attention and may require emergency maintenance. Contact Ray White immediately.
Hot Water System
If hot water seems to run out rapidly or is not heated at all, check the filler valve on the side of the hot water system and lift the lever until water flows from the overflow valve. This process may need to be repeated every few months.
Otherwise check the fuse box to ensure the power is on and the safety switch has not been tripped.
Please note: seasonal changes and shower routine changes can affect the efficiency of a hot water system.
Beeping Smoke Alarm
If smoke alarms beep, it may be because there is smoke in the vicinity (e.g. burning toast). Fan the alarm to try and stop it beeping. If the problem persists, lodge a Maintenance Request with Ray White.
Clothes Dryer
If a dryer has been provided in the tenancy. It is the responsibility of the Tenant to maintain clothes dryers each day by cleaning the filter before every use. If the dryer is not working, please check the following:
power is on
dryer is not overloaded
Ensure all the correct switches are on (e.g. wall switch). Check the fuse box to ensure the power is on and the safety switch has not been tripped. If the problem persists, lodge a Maintenance Request with Ray White.