Customer Feedback

If you have a compliment or a complaint we want to hear about it.

We listen to our customers. You can trust that we take your feedback on-board. We take pride in what you think we do well, and we learn from what you think we could do better.

If you want to commend one of our Ray White staff members, please let us know by clicking on the image below and completing the brief survey. We take your words, pass them on to the agent, office and their principal, and our leadership team so that good work is celebrated.

If you feel we haven’t delivered on what we promised, let us know and we’ll start an investigation for you. We take all concerns seriously and every complaint is fully investigated by liaising with you and the staff member. If you would prefer us to keep the information you send us confidential, please tell us on the next page. We’ll let you know what we’re doing about your complaint as soon as possible.

We are always looking to improve on our services and look forward to hearing your feedback.

– The Ray White Team